WHealth Naturopathy Website Terms & Conditions

Last updated 15/5/24

 Hello! This website whealthnaturopathy.com.au is owned and operated by WHealth Naturopathy (ABN 39 574 521 984). If you have any questions or require further information please email Ashleigh McCloskey at hello@whealthnaturopathy.com.au

This document sets out the Terms and Conditions you need to be aware of when using this website or purchasing from us. Please take a moment to read it, as provides clear boundaries as to our relationship so there is no ambiguity.

When you visit this website, use our services, or purchase our products, you agree that you are over the age of 18 and willing to be bound by these Terms & Conditions. If you don’t agree, you should not continue to visit this website or purchase anything from us. WHealth Naturopathy retains the right to change or modify these terms and conditions from time to time. Please check back regularly to ensure you are aware of any changes.

All products and services advertised on this website are offered in compliance with Australian Consumer Law.

GENERAL DISCLAIMER

On this website and our social media channels you will find health tips, hints, recipes, general advice and information on health and wellbeing. This information is provided solely for educational purposes.

RIGHTS & RESPONSIBILITIES

We take care to provide valuable information but we cannot be responsible for the use that you make of that information. Please understand that the general health information we provide is never substitute for professional advice tailored to your personal situation. There is no professional relationship formed between us unless you explicitly choose to engage with Kynd Natural Medicine by purchasing our services or products.

Any testimonials and results we may display on this website are based on our experience and those of our previous clients. They are not guarantees that anyone else will achieve the same results. While we take all reasonable care to ensure that the content we create is accurate, relevant and up to date, we make no guarantees and disclaim any legal liability for inaccuracy, incompleteness or error. We may modify this information provided on this website at any time, including altering or deleting it without notice.

VISITOR RESPONSIBILITIES

You are responsible for your own health and the choices you make. Please use your common sense and if you have a particular health concern/s, contact your healthcare provider. You agree that if you are currently under treatment of a medical professional, you will continue to work directly and regularly with your primary care doctor, who will manage your ongoing medical care. If you have a serious medical condition or medical emergency, please do not postpone seeking medical advice from your doctor or nearest hospital emergency department.

DIGITAL DOWNLOADS

This site may offer paid and free downloads. While we try to ensure that anything uploaded to our website is safe; we take no responsibility for viruses or any other damage, which might occur as a result of downloading material from our website. Please make safety your priority and ensure you have adequate protection against viruses and other malicious attacks that may occur without my knowledge or consent.

EXTERNAL LINKS

We may use external links where relevant and appropriate such as research, news articles and third party sources. These are solely for your own interest and education. However, we are not responsible for the content of any external links. Once you use these links we are not responsible for the protection or privacy of any information that you provide when visiting these websites. We do not endorse any products they offer for sale, nor do we have a direct relationship with them, unless otherwise specified.

DISCLAIMER FOR SERVICES AND PRODUCTS

As Naturopaths we aim to use our training as health professionals to education you on topics of health and wellbeing. You can work with us via:

·       1:1 Naturopathic Consultation

·       Digital downloads and resources

Our in-person naturopathic consultations are located at:

Address of clinic space.

Our Telehealth consultations take place via Zoom- the process of which is as follows.

Upon confirmation of your appointment clients will receive a confirmation email and new clients will receive an Intake Form. Clients are strongly advised to complete this intake form prior to their appointment in order to provide the best possible service.

Procedure for cancellation and late cancellations.

Delivery of content following consultation will be in the form of____ via_____.

When booking an appointment you can either call, email or book online via our website.

Link to website.

PAYMENT TERMS

Payment procedure.

All prices are in Australian dollars. Naturopathic consultations are exempt from GST.

You can find out more about Square’s security provisions here;

https://squareup.com/au/en/security

For online booking of initial consultations, an 50% deposit is required which is fully refundable unless appointment is cancelled within 24 hours. The remaining 50% aswell as for follow up consultations are invoiced following your consultation. Payment is due within 24 hours of your consultation, however if I haven’t received payment within 7 days, we will send you a reminder as we know sometimes life happens. We will continue to send weekly reminders following this until payment is received. Following the first reminder, an administrative fee of $15 (inc. GST) will be added to the total amount due for every reminder send, this isn’t because we want to however, we are a business wanting to continue to provide a high-quality service and we appreciate an equal exchange for our effort and service. If you have anything that has come up, please contact us as soon as possible to make alternative arrangements and avoid incurring this fee.

If an invoice is more than 30 days overdue, you agree to pay all costs, including debt collection agency fees and solicitor’s costs, that we may incur in taking steps to recover any money that you owe to us regardless of whether legal proceedings are issued in relation to the debt.

RETURNS POLICY

We encourage clients to choose carefully as we do not provide refunds or returns for change of mind. This applies to our consultations, nutritional supplements, herbal medicine, functional and naturopathic testing, topical applications and digital resources.

Unless a product is faulty or has been tampered with, we are under no obligation to provide a refund. It is the client’s responsibility to inspect the goods for damage upon receipt and notify us as soon as possible.

RISKS

Individuals can vary in sensitivity to certain herbal or nutritional supplements and may experience adverse reactions to treatment. We at WHealth Naturopathy are highly trained in the use of these products and how to avoid such reactions, however these things can occur the same way one can experience reactions to pharmaceuticals and conventional medical treatment. It is vital that you follow all directions and dosages outlined by your practitioner and inform us of any changes to medications or circumstances (e.g. pregnancy). Our advice is not a substitute for medical advice, so we advise you not to cease or modify your current medications or therapies without first consulting your primary care physician.

LIMITATIONS

Naturopathy is not a substitute for medical treatment but we are willing to work collaboratively with your other health providers to ensure the best possible care. We are equipped to help you with a range of health conditions but we do not diagnose illness or disease, nor can we take the place of medical professionals or mental health providers. We encourage you to seek out the help you need in these areas independently.

LIABILITY

We take our obligations under Australian Consumer Law seriously and will do our best to address any issues that arise. However, even if there is a major problem, our liability is strictly limited to:

·       Replacing the goods or providing the services again; or

·       If we are unable to do so within a reasonable time, refunding the full amount that you have paid

If you feel that there is any problem with our services, please let us know with 24 hours in order that we can find a mutually acceptable solution.

INDEMNITY

We do not make any guarantees or warranties about the accuracy of any material displayed on this website, or the products, services, or programs offered through it, except for any non-excludable consumer guarantees and other consumer protection provisions set out in the Australian Consumer Law.

While we make all reasonable efforts to ensure that this website and our products and services meet with the highest standards of best practice, if something does go wrong that is not a direct result of our negligence, misrepresentation or deliberate fault, you agree that, to the fullest extent permitted by law, we will not be liable for any loss or damage arising out of or related to our website, any products or services purchased through it, or any material posted on it, irrespective of whether such damages were foreseeable, and regardless of the nature of the claim.

You take full responsibility for your implementation of any suggestions that we may make while providing my services. You understand that our advice is limited to providing you with options for your consideration, and that you are solely responsible for any actions that you choose to take. Always do your own research, and check with appropriately qualified professionals before making major decisions. You agree to indemnify us against all consequences arising directly or indirectly from your choices.

You expressly agree that if this indemnity is unenforceable for any reason, our total cumulative liability for all causes of action of any kind shall not exceed the amount that you have paid to us.

INTELLECTUAL PROPERTY

The content of this website and our health programs is protected by copyright. No portion of this website or the programs may be copied or replicated in any form without our written consent.

We are happy for you to share any quotes or links freely on social media as long as they do not damage our reputation or take advantage of it, and you do so in a way that is fair and legal. You must also supplement with a direct link to the page that you found the content.

RESPECTFUL COMMUNICATION

There may be times where you have an opportunity to interact with us via our website or social media profile. It is important to note that we have a zero tolerance policy when it comes to spam and/or disrespectful behaviour towards us, or anyone else whom might be engaging through our channels. We will simply delete rude, offensive and/or inappropriate comments.

Disrespectful or aggressive behaviour toward our team will not be tolerated.

JURISDICTION & DISPUTE RESOLUTION

WHealth Naturopathy is located in Victoria, Australia. This agreement is subject to the governing law of Victoria.

If a dispute arises, everyone involved agrees not to discuss publicly and will avoid any behaviour that may reasonably be expected to cause damage to each other’s business or personal life.

NEGOTIATION

If you have any concerns or complaints arising out of your use of this website or these terms & conditions, you and WHealth Naturopathy agree to make a genuine effort to resolve the issue through discussion and negotiation where appropriate.

MEDIATION

If a dispute cannot be resolved by negotiation and discussion, you may access the complaints procedure offered by ANTA here: https://www.australiannaturaltherapistsassociation.com.au/about/complaints-process/.